Policies

Crescent Hill at Hitchcock reserves a no-refund policy for lift tickets, rentals, lessons, and season passes. By pre-purchasing these products, customers accept that opening and closing dates and length of season are 100% dependent on weather and are not guaranteed. Unused lift tickets, sledding tickets, lessons, and rental reservations are forfeited, nonrefundable, and nontransferable UNLESS Crescent Hill at Hitchcock announces a full-day closure of the ski area due to weather or other circumstances.

Lessons can be rescheduled one time (and any lift ticket or rental equipment associated with that lesson).  Rescheduling a lesson requires a 24-hour advance notice by phone. 

Crescent Hill at Hitchcock holds the right to modify hours or close at any time due to weather or unfavorable conditions if it is deemed in the best interest for the safety and well-being of guests, staff, or operations.  

The purchase of a lift ticket does not guarantee rentals will be available. Guests who pre-purchase rental equipment online will receive priority when they arrive. 

In the event of a full-day closure announced by Crescent Hill at Hitchcock: 

• Guests who pre-purchased lift tickets, sledding tickets, or rentals will receive an automatic refund. 

• Guests who pre-purchased daily lessons will be contacted by email to reschedule. Guests unable to reschedule will receive a refund. 

• Guests who are signed up for the Development Program lessons will receive an email with program extension details. 

1. You must purchase an individual Pass Protection Program for each pass product you want covered by a Pass Protection Program.
2. Pass Protection Program benefits will be effective immediately upon purchase.
3. All coverage for Pass Products under the Pass Protection Program ends on the last day of that season’s winter operations at Crescent Hill at Hitchcock.
4. For Qualifying Incidents, reimbursement will be as follows: Prior to opening – 90% refund; Opening day to Dec 15th  – 75% refund; Dec 16th – Dec 31 – 50% refund; Jan 1st – Jan 31st – 25% refund; Feb 1st and after – no refund

1. Injury or Sickness such that the Passholder can no longer ski or snowboard for the remainder of the season, or the death of a participating Passholder. For the Pass Protection Program: i) “Injury” means a bodily injury, caused by an accident and resulting directly and independently of all other causes, and which requires treatment by a Doctor; ii) “Sickness” means an illness, disease, or injury, which requires treatment by a Doctor; and iii) “Doctor” means a licensed medical practitioner, acting within the scope of his or her license, which person may not be the Reserving Guest, Family Member, or Traveling Companion.
2. Injury or Sickness of the Passholder’s spouse, domestic partner, child, spouse’s child, domestic partner’s child, brother, sister, mother, father, grandparents, grandchild, stepbrother, stepsister, stepparents, or parents-in-law, which requires the Passholder to become the primary caregiver of that person, and which prevents the Passholder from using their Pass Product.
3. Passholder is involuntarily terminated, laid off, or involuntarily relocated by an employer-initiated decision (defined below). The passholder must have been an active employee for the same employer for at least one year before purchasing the Pass Product and the Pass Protection Program. Job separation must occur following the effective date of coverage. Coverage does not apply to temporary employment, independent contractors, or self-employed persons. Relocation of the Passholder’s primary residence must be at least 200 miles further in distance from Crescent Hill at Hitchcock via road than the Passholder’s primary residence at the time of purchase (as determined by a Google Maps search).
4. Passholder is called to active military service, or military leave is revoked or reassigned.
5. The passholder has a pregnancy, a complication of pregnancy, or childbirth. Pregnancy, complication of pregnancy or childbirth must occur after the Passholder’s effective date of coverage. This is a qualifying event for the pregnant Passholder only – dependents of the Passholder do not qualify for reimbursement.

1. The cost of the Pass Protection Program.
2. Employee, Volunteer, Industry, Athlete, Trade Media, Complimentary and Donated Season Passes or Frequency Products.
3. Vouchers, discounts or credits that are applied to the transaction when purchasing a Pass Product.
4. Any other products, including but not limited to dated lift tickets, rentals, season-long programs, and lessons, purchased at the same time as covered pass products.

A waiver must be e-signed by a parent or legal guardian for anyone under 18 years of age. Every guest must have a signed waiver before participating in activity.

1.  Always stay in control. You must be able to stop or avoid people or objects.
2.  People ahead or downhill of you have the right-of-way. You must avoid them.
3.  Stop only where you are visible from above and do not restrict traffic.
4.  Look uphill and avoid others before starting downhill or entering a trail.
5.  You must prevent runaway equipment.
6.  Read and obey all signs, warnings, and hazard markings.
7.  Keep off closed trails and out of closed areas.
8.  You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
9.  Do not use lifts or terrain when impaired by alcohol or drugs.
10.  If you are involved in a collision or incident, share your contact information with each other and a ski area employee.

Winter sports involve risk of serious injury or death. Your knowledge, decisions, and actions contribute to your safety and that of others. If you need help understanding the Code, please ask any ski area employee.